Who We Are

Left Field Labs is the creative technology agency that builds what’s next. We partner with the world’s most ambitious brands to transform breakthrough technology into extraordinary human experiences. Since 2008, we’ve delivered end-to-end digital transformation services—from strategy to platform development to immersive experiences—for the biggest companies in the world, including Google, Amazon, and Meta.

What We Do

• Digital Experience: We architect seamless digital ecosystems that simplify complexity and drive measurable impact. Whether launching new platforms or evolving legacy systems, we strike the perfect balance between innovation and pragmatism
• Product Innovation: We build scalable platforms and products in lockstep with organizations, identifying and seizing new technology opportunities.
• Immersive: We create immersive, cross-media experiences that move beyond omnichannel thinking, blending digital, social, AI, and physical spaces to engage and delight.
• Applied AI: We transform AI from a tech tool to the infrastructure for business evolution—enhancing decision-making, unlocking new efficiencies, and expanding human capacity  Our AI solutions power predictive intelligence, sharper decision-making, and game-changing innovation.

What You Will Do

The Strategic Account Lead is a senior-level role focused on maximizing the strategic value and revenue potential of our most important client relationships. Unlike traditional account management, this role functions as a strategic business partner to our key accounts (Meta, Amazon, Qualcomm, Microsoft, Salesforce, and select others), helping shape their business planning while identifying and converting new opportunities into revenue growth for Left Field Labs.

Operating within our pod-based business model, you will own the post-acquisition relationship for 2-3 strategic accounts, focusing on retention, margin optimization, strategic expansion, and long-term partnership development. Success in this role requires exceptional collaboration with our three distinct Pod Leads, who are responsible for meeting the success metrics of their respective practice areas. You will serve as the strategic bridge between client needs and pod capabilities, while identifying opportunities that drive account growth.

Expectations of the role are further defined below.

Strategic Partnership & Account Growth

• In collaboration with Sales Team, serve as the strategic contact for 2-3 key accounts, developing deep understanding of their business objectives, challenges, and growth priorities
• Collaborate with Sales Team to proactively identify expansion opportunities within existing accounts and develop strategic proposals that align with client business goals
• Develop quarterly plans with clear objectives, KPIs, and targets
• Lead contract renewals, extensions, and expansion discussions, working closely with leadership teams on complex negotiations
• Develop and execute account-specific growth plans targeting annual revenue increases
• Collaborate with clients on their strategic planning processes, positioning Left Field Labs as an essential strategic partner

Revenue & Margin Optimization

• Drive revenue growth through strategic upselling, cross-selling, and identification of new project opportunities
• Develop and present new service offerings tailored to specific client needs and market opportunities
• Track and analyze account-level financial performance to identify optimization opportunities

Client Success & Retention

• Ensure exceptional client satisfaction and maintain target renewal rates across assigned accounts
• Implement regular client health monitoring, including NPS tracking and satisfaction surveys
• Proactively address client concerns and work with internal teams to resolve issues before they impact retention
• Develop strong relationships across multiple levels of client organizations, from marketing managers to C-suite executives
• Represent Left Field Labs at key account functions, events, and other industry related activities, in order to:
• Create visibility and access for Left Field Labs in both formal and informal settings
• Form deeper relationships with more face-to-face interactions building stronger and more personal connections

Strategic Value Creation

• Complete quarterly strategic initiatives that drive long-term account value and business development
• Introduce new Left Field Labs capabilities and services to existing clients, in collaboration with Pod Leads
• Gather strategic client feedback to inform service development and company growth initiatives
• Identify opportunities for thought leadership, case studies, and partnership announcements

Cross-Functional Collaboration & Pod Partnership

• Build strategic partnerships with all Pod Leads, understanding each pod's visions, capabilities, capacity, and success metrics
• Work closely with Pod Leads to align client opportunities with pod priorities and resource availability
• Collaborate with Pod Leads to identify opportunities that may leverage multiple practice areas for comprehensive client solutions
• Establish effective communication channels between all pods involved in the key account, fostering collaboration and knowledge sharing
• Champion the sharing of best practices and key account-related insights across teams to enhance performance, client satisfaction, and account management
• Support strategic discussions between clients and relevant Pod Leads as needed to ensure optimal project scoping
• Support Pod Leads in achieving their success metrics by bringing forward qualified opportunities that align with their specializations

Project & Relationship Management

• Develop comprehensive project briefs in collaboration with Pod Leads, ensuring clear communication of client objectives and pod-specific requirements
• When needed, coordinate cross-pod projects and initiatives, ensuring seamless collaboration when multiple practice areas are involved
• Maintain detailed account documentation and relationship mapping, including pod engagement history and opportunity pipeline

What You Will Need to be Successful

• 10+ years of strategic account management experience at digital agencies or consulting firms
• Proven track record of growing existing accounts and achieving retention targets above 85%
• Experience managing relationships with enterprise-level technology companies
• Strong business acumen with ability to understand complex client business models and objectives

Core Competencies:

• Exceptional strategic thinking and problem-solving abilities
• Outstanding written and verbal communication skills with senior executive-level presentation experience
• Advanced project management and organizational skills with ability to manage multiple complex accounts
• Financial acumen including understanding of margins, profitability, and contract structures
• Consultative selling skills with focus on value-based solution development

Preferred Qualifications:

• Experience with Big Tech companies (Meta, Amazon, Google, Microsoft, etc.)
• Background in digital transformation, experience design, or emerging technology services
• MBA or equivalent advanced business education
• Previous experience in business development or strategic partnerships

Work Style & Culture Fit:

• Thrives in collaborative, fast-paced creative environments
• Self-directed with strong independent decision-making abilities
• Detail-oriented with keen understanding of budget constraints and business realities
• Passionate about building long-term strategic partnerships vs. transactional relationships
• Comfortable working remotely while maintaining strong team collaboration

Compensation

The salary range for this role is $160,000 to $190,000 and applies only to jobs performed in Culver City, California. This range represents the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. Please note that we may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s position within the salary range will be based on several factors, including but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Equal Opportunities

Left Field Labs is an equal opportunity employer committed to providing equal employment opportunities to all applicants and team members, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. This includes the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance related to an applicant's criminal history (LAMC 189.00). Left Field Labs makes reasonable accommodations for handicapped and disabled team members.

Left Field Labs is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.